Lead Associate Quality Complaints

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.
We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. 
For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).
‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency
Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

North America business group seeks to hire Lead Associate Quality Complaints, based in Hyderabad office, the incumbent will play a pivotal role in maintaining and enhancing the quality complaints system. This individual will be responsible for handling and processing complaints to ensure that our products meet regulatory requirements and exceed customer expectations.

Responsibility:

• Analyzing the final investigation received from the respective manufacturing and packaging units to ensure accuracy and completeness
• To assist in appropriately handling the initial receipt of technical complaints and triaging the respective partner
• Handle & Process complaint samples efficiently and accurately
• Assess the CAPA effectiveness and provide recommendations for the manufacturing and packaging sites to ensure that all corrective and preventive actions are effectively preventing the recurrence of identified issues
• Identification of critical complaints that have the potential to cause Field Alerts or recalls
• Creation of metric reporting to track complaint volume, trends and critical issues in order to update management on the market complaint issues
• Monitor and assist with assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers
• Oversee the effective and timely review of incoming product complaints and Investigations to ensure that all pertinent technical observations are accurately captured with respect to the product complaint reporting processes
• Suggest strategies to improve complaint processing cycle time, customer complaint processing, investigations and/or customer response processes
• Interfaces with the Pharmacovigilance personnel and MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE
• Interfaces with MICC to ensure that all complaints are evaluated to determine if the event should be reported as an MDR or ADE
• Ongoing support of complaint system (changes to processes, and qualification where applicable).

Bachelors. B.S. or M.S. in life sciences is preferred; chemistry, biology, or Pharmacy etc.

· A minimum of 5 years’ experience in a GMP setting of the pharmaceutical or medical device industry, particularly in complaints management

· Understanding and familiarity with GMP regulations, including 21 CFR 210 and 211, ICH guidelines, DSCSA, and FDA guidance documents

Benefits Offered
At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.
The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.

Our Work Culture
Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.
For more details, please visit our career website at https://careers.drreddys.com/#!/