Senior Associate - Commercial Operations

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.

We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries.

For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency

Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Role Summary: -
This role supports the North America Commercial Operations team by ensuring efficient execution of commercial processes, managing customer claims and returns, driving automation initiatives, and delivering commercial analytics. The position partners closely with Sales, Marketing, Finance, IT, and customers to protect revenue, improve operational efficiency, and ensure compliance with internal controls.

Key Responsibilities:-

• Support day‑to‑day North America commercial operations, ensuring smooth transaction processing and issue resolution.
• Manage customer claims, deductions, disputes, and product returns, including validation, approvals, ageing tracking, and closure.
• Act as a key contact for customer queries to maintain strong customer relationships.
• Identify process gaps, revenue leakages, and improvement opportunities; drive process enhancements and automation initiatives.
• Collaborate with IT on system support, enhancements, and automation across platforms such as SAP, Vistex, and Bright.
• Perform commercial analytics to identify trends, inefficiencies, and revenue risks; develop dashboards and actionable insights for Sales and Marketing.
• Track key operational metrics and recommend actions to improve profitability.
• Support monthly and quarterly accruals for returns and commercial programs and assist with audit documentation.
• Ensure adherence to internal controls and compliance requirements.

Key Stakeholders -

North America Sales & Marketing teams

Finance / Controlling

IT / Digital teams

Customer service and distribution partners

Internal and external auditors

Qualification – MBA/CA with 2 years of experience.

Skills & Competencies –

SAP knowledge, MS-Office, Advanced excel etc. VISTEX system knowledge is an add advantage.

Strong analytical and problem-solving skills

Ability to work with cross-functional teams across geographies

Strong communication and stakeholder management skills

Process improvement and automation mindset