Delivery Head - Travel & Hospitality

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.

We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. 

For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency

Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Job Summary
We are looking for an experienced and dynamic Delivery Head for our Travel & Hospitality division. The successful candidate will oversee the delivery of high-quality travel and hospitality services, including the operation of guest houses, ensuring employee/guest satisfaction, operational excellence, and continuous improvement.
Roles & Responsibilities

• Leadership:

• Lead and manage cross-functional teams, fostering a collaborative and productive work environment.
• Inspire and motivate teams to achieve high performance.

• Delivery Management:

• Oversee the delivery of travel partners to ensure they meet contractual obligations and service standards.
• Ensure high-quality delivery in all aspects of travel and hospitality.
• Plan and execute staff training and development programs to enhance delivery skills.
• Continuously monitor and improve delivery processes to ensure employee/guest satisfaction.
• Manage the operations of guest houses, ensuring they are well-maintained, fully operational, and providing excellent service to employees/guests.

• Business Acumen:

• Negotiate with hotels, airlines, and other travel service providers to secure the best rates and service agreements. Build and maintain strong relationships with travel agencies, tour operators, and other industry stakeholders. Use Travel Analytics to drive decision-making and improve service outcomes.
• Demonstrate thorough business knowledge, understand the boundaries of authority, and avoid incidences of fraud; timely alert any incident should it occur.
• Build relationships and influence on continuous improvement.

• Process Excellence:

• Drive process improvement initiatives to enhance operational efficiency and service quality.
• Implement best practices and standard operating procedures across the division.
• Use data and analytics to identify areas for improvement and optimize processes.
• Foster a culture of continuous improvement and operational excellence.

• Risk Management:

• Continuously monitor and improve operational processes to mitigate risks.
• Ensure adherence to safety protocols and health standards within the division.
• Conduct regular facility inspections to identify and address potential risks.
• Develop and implement risk management strategies to protect the organization and its clients.

• Communication:

• Maintain clear and effective communication channels within the team and with external stakeholders.
• Handle escalated employee/guest inquiries and complaints promptly and professionally.
• Facilitate transparent and open communication to ensure alignment on goals and expectations

• Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's preferred).
• Experience: Proven experience of 10-15 years as a Delivery Head, Operations Manager, or similar leadership role in the travel and hospitality industry.
• Skills:
  • Excellent leadership and team management skills.
  • Strong negotiation skills for dealing with hotels, airlines, and other travel service providers.
  • Exceptional organizational and multitasking abilities.
  • Proficiency in using Travel Analytics and data-driven decision making.
  • Strong communication and interpersonal skills.

About the Department
Finance

The Finance function at Dr Reddy’s goes beyond the traditional roles of monitoring costs, supervising accounting and creating reports. Deep into its digitalization transformation journey, the function works with all departments in the organization as a strategic partner and plays a major role in supporting management in its decision making.

The function is distributed globally - has business partnering teams allied to different business units as Controllers and Planners and secondly, distributed as multiple CoEs housed in Corporate office such as Treasury, Risk & Insurance, Taxation, Corporate Analytics, Investor Relations, GFRT and GBS.

Your Team

Consultants, Finance Associate, Data Entry Operators, Head-GBS

Benefits Offered

At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.

The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.

Our Work Culture
Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.
For more details, please visit our career website at https://careers.drreddys.com/#!/