Employee Query Advisor

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.

We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. 

For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency

Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Key Responsibilities:

• HR Query Resolution & Employee Experience: Handle employee inquiries efficiently, ensuring prompt resolutions that enhance employee satisfaction.
• Stakeholder Communication: Maintain proactive and transparent interactions with employees, leadership, and HR teams to improve satisfaction on Guru queries.
• Policy Interpretation & Guidance: Provide clear explanations of HR policies and processes to employees while maintaining compliance.
• Root Cause Analysis (RCA): Identify recurring issues in HR queries and implement long-term solutions to improve employee support.
• Knowledge Management Review: Assess and refine internal HR knowledge repositories (e.g.: FAQs, Canned Responses, BOT responses) to improve accessibility and usability for employees.
• Indirect Team Leadership: Monitor performance metrics, deliver constructive feedback, and foster continuous improvement. Provide support and guidance to indirect reportees, ensuring efficiency in query resolution.
• Process Optimization: Continuously suggest improvements in GURU for HR query-handling workflows to provide better responses & reduce resolution time.
• SLA Compliance & Escalation Handling: Ensure queries are managed within SLA timelines while addressing escalations effectively.
• Employee Engagement Insights: Leverage data from queries and feedback to proactively improve HR policies & Processes for employee satisfaction.

Bachelor's degree in Business, Communications, or a related field.

Required Skills:

• Expertise in HR Query Management Systems with a focus on employee experience and support.
• Strong Policy Interpretation & RCA Techniques to diagnose and resolve employee concerns effectively.
• Experience in Knowledge Management for optimizing HR information accessibility and usability.
• Proven Stakeholder & Employee Relationship Management to enhance communication and engagement.
• Ability to Handle Indirect Reportees with leadership skills to ensure effective HR service delivery.
• Process Improvement & Analytical Thinking to refine employee support strategies.
• Excellent Communication & Problem-Solving Skills with a strong employee-centred approach.
• Ability to Work Independently and drive closure efficiently with minimal supervision.
• Experience in HR Operations or employee query management (preferred 5+ years).

About the Department

Human Resources at Dr. Reddy's Laboratories is the organizational heartbeat, dedicated to fostering a positive and inclusive work environment for their 24,000+ employees...

@@@ @@@ Our Work Culture

Ask any employee at Dr. Reddy’s why they come to work everyday and they’ll say, because Good Health Can’t Wait...

For more details, please visit our career website at https://careers.drreddys.com/#!/

We believe in the power of unity, where diverse skills, a common purpose, and shared values spark magic | Dr Reddy

Who we are We accelerate access to affordable and innovative medicines because Good Health Can't Wait! Watch...