Senior Finance Associate - Commercial Analytics

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.

We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries.

For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency

Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Role Summary

This role supports the North America Commercial Operations team by driving the identification and implementation of process improvement opportunities through analytics. The incumbent will perform in-depth analysis to optimize Gross to Net (GTN), identify and address revenue leakages, and support data-driven decision-making.

The role is also responsible for cost benefit analysis, impact evaluation of upcoming process/projects and exploring the new analytical opportunities. Additionally, it ensures efficient execution of commercial processes including customer claims and returns management, driving automation initiatives, and delivering actionable commercial insights. The position partners closely with Sales, Marketing, Finance, IT, and external customers to protect revenue, enhance operational efficiency, and ensure compliance with internal controls.

Key Responsibilities

• Support day‑to‑day North America commercial operations, ensuring seamless transaction processing and timely issue resolution.
• Manage customer claims, deductions, disputes, and product returns, including validation, approvals, ageing tracking, and closure.
• Serve as primary contact for customer queries, ensuring strong relationship management.
• Identify process gaps, revenue leakages, and improvement opportunities, drive process enhancements and automation initiatives.
• Collaborate with IT on system support and enhancements across platforms such as SAP, Vistex, and Bright.
• Perform commercial analytics to identify trends, inefficiencies, and revenue risks; develop dashboards and actionable insights for stakeholders.
• Monitor key operational metrics and recommend actions to improve profitability.
• Support monthly and quarterly accruals for returns and commercial programs; assist with audit documentation.
• Prepare and circulate FTS MIS, projection trackers, and dashboards.
• Review key customer contracts and non-standard terms for financial and operational implications.
• Conduct monthly reviews with front-office teams and periodic reviews with senior leadership on commercial performance.
• Lead initiatives such as WAC reduction to drive GTN improvement.
• Ensure adherence to internal controls, compliance standards, and audit requirements.

Key Stakeholders

• North America Supply Chain, Sales & Marketing teams
• Finance / Controlling
• IT / Digital teams
• Customer service and distribution partners
• Internal and external auditors

CA/MBA with 2-3 years of relevant experience in commercial operations & analytics.

Skills & Competencies

• Strong proficiency in SAP, Advanced Excel, Tableau (Vistex knowledge is an added advantage)
• Excellent analytical and problem-solving capabilities
• Ability to collaborate effectively with cross-functional teams across geographies
• Strong communication and stakeholder management skills
• Proactive mindset toward process improvement and automation