Quality and Continuous Improvement Analyst

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.

We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. 

For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency

Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

About the role
This role will perform quality audits based on the process steps outlined for Talent Acquisition team. Work with leads and associates to promote quality and consistency. Ensures TA process meets the required quality standards. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
Responsibilities
 Conduct sample audits on the work performed by TA Advisor, Talent Scouts and TA Ops coordinator.
 Ensuring the recruitment processes meets the established quality standard and comply with
regulatory requirements.
 Conducting regular audits and inspections to ensure adherence to quality standards, identifying non-compliance
issues, and suggesting corrective actions.
 Investigating the root causes of quality related issues and working within the Talent Acquisition
vertical teams to develop corrective and preventive actions.
 Analyzing the data and metrics related to quality control and performance trends, identify anomalies,
and provide insights to the larger recruitment team.
 Maintaining accurate and up to date records of quality related activities, inspections, tests and audits.
 Managing the documentation process, including version control, distribution, and archiving of
documents related to quality procedures and standards.
 Identifying opportunities for continuous improvement across various processes and functions, and
leading initiatives to implement positive changes.
 Creating and presenting quality related reports and metrics to management and relevant
stakeholders to demonstrate performance and improvements.
 Create audit checklist- identify critical and non-critical quality parameters based on SOPs.
 Share weekly quality report along with top 3 error categories along with RCAs and action plan.
 Recommend process standardization and improvement based on the quality/RCA observations.

Qualifications and Skills
 Graduate in HR with 7+ years of experience in Talent Acquisition in a similar role and set up.
 Knowledge of external recruitment best practices in quality.
 Familiarity with HR systems (including Applicant Tracking Systems) and candidate relationship
management (CRM) tools.
 Knowledge of Recruitment process SOP along with critical and non-critical process touch points.
 Basic knowledge of Root Cause Analysis and Quality Management concepts.
 Strong communication and presentation skills
 Keen attention to detail and thoroughness.
 Ability to work in a team or as an individual to manage own workload confidently.
 Strong relationship management and Stakeholder collaboration.