Design Researcher

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.

We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. 

For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency

Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Job description:
The role of the Design Researcher is the main driver for developing a patient centric perspective.
You will be responsible for understanding the user’s worldview and mapping their journey through
managing disease across the continuum of care.
Your primary goal will be to build empathy with users, design the research activities and tools for this
exercise and engage in conducting it. Your work will form the basis of the problem solving for the
studio in creating relevant solutions that address pain points in the healthcare journey. Fulfilling this
goal requires collaborating with Designers, Insights Experts, Strategists, Business Leaders and other
process partners in the pharmaceutical space throughout the design process.
Who we are:
Studio 5B in the design and innovation hub of Dr. Reddy’s Laboratories Ltd. Here you will
be a part of highly creative, collaborative, and cross functional global environment. You will be
working on beyond the pill solutions in the healthcare and pharmaceutical ecosystem.
Key Responsibilities:
• Translating project scope into clear Research objectives.
• Developing a detailed research plan of action
• Creating discussion guides, research tools, probes or methods, co-creation tools, sacrificial
concepts, recording formats, documentation protocols etc. that will allow the team to
uncover user needs and attitudes in the most effective manner.
• Working with external recruiters and other stakeholders to ensure effective set up and
planning of all research related logistics on-the-ground
• Leading user interviews/workshops and any other interactions with users during research
• During the process of testing, leading the user feedback, aligning the resolution of the
prototypes to the user needs being addressed
• Facilitating participation of business stakeholders in user research while keeping intact the
research objectives and plan
• Collaborating with experts in the organisation to combine qualitative research findings with
quantitative research
• Creating a user stories document to bring alive research for business stakeholders
• Participating in the synthesis process by feeding user stories and experience from the field
into the insights mapping exercise
• Collaborating closely with rest of the design team to ensure insights & opportunities are
translated effectively during Ideation, Concept development and Rapid Prototyping, always
being the ‘voice of the user’ in the team

 

Qualifications:
• 3 - 5 years’ experience in being part of qualitative user research in multi-disciplinary teams, as part of innovation projects
• Bachelor’s or Master’s Degree in any of these disciplines: Anthropology, Sociology or other Humanities; Design, Art or Architecture
• Worked in a leading design / innovation consulting firm or an internal innovation team in a large corporate – with exposure to global, product and service innovation & design projects
• Strong understanding of the design research process and its components: broad range of research methodologies, their pros/ cons and their application during different phases of the project.
• A keen ability to listen / observe users in context of business finance and understanding
short and long-term goals of the product and business.

• Experience with qualitative and user-centered design methodologies.
 
Good To have:
• Ability to rapidly build rapport with users in their setting and conduct discussions about
sensitive topics like health
• Ability to improvise on the enquiry during user interactions
• Ability to work within constraints, and adaptability to the pressures of research schedules
• Passion or strong interest in healthcare related work
• Excellent communication, storytelling, and presentation abilities. And the ability to clearly
articulate insights to the team and leadership
• A team player with proven experience in working with cross functional teams while applying user centered research methodologies.
Mandatory Skills

Worked in a leading design / innovation consulting firm or an internal innovation team in a large corporate – with exposure to global, product and service innovation & design projects Strong understanding of the design research process and its components: broad range of research methodologies, their pros/ cons, and their application during different phases of the project.

About the Department

Who are we:

We are Studio 5B, an innovation and design centre at Dr. Reddy’s where we believe that access to medicine is a right, not a privilege. Our legacy spanning over 30 years, in more than 20 countries, with a dedicated team of 20,000 people, bonded together through time, geographies and differences, by one purpose - 'Good Health Can't Wait'. 'Good Health' is our goal. Medicines are not just molecules, but a means to help patients regain their health. We have the ethical and moral imperative to ensure good health can be delivered to those who need it, and to promote wellness among them. 'Can't Wait' reflects our commitment to act with speed to find innovative solutions that address the unmet needs of patients, and to accelerate access to much-needed medicines for people around the world. We want to collaborate with individuals strongly believing in empathy driven design innovation in our endeavor of going beyond the pill and looking at continuum of care.

Benefits Offered
At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.
The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.

Our Work Culture
Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.
For more details, please visit our career website at https://careers.drreddys.com/#!/