Team Member - Production

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.

We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries.

For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency

Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

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Roles & Responsibilities

• Receive, process, and coordinate customer inquiries, claims, and orders across phone, electronic, and written channels.
• Record and manage returns, credit notes, delivery claims, and maintain records in SAP while ensuring compliance with legal retention requirements.
• Support pharmacy sales operations by addressing complaints, clarifying inquiries, and transferring service orders into the SAP system.
• Manage advertising campaigns, organize mailings to pharmacies, and assist external call center agents in completing orders.
• Maintain and update customer data, analyze rebates, track unpaid invoices, and resolve account clarifications for dispensing chemists.
• Prepare evaluations from CRM systems, analyze trends, and provide actionable insights to drive better decision-making.
• Check orders for solvency and profitability, convert non-profitable orders, and manage customer accounts effectively.
• Ensure excellent customer service through collaboration with product managers, pharmacy sales force, and internal departments.

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Educational Qualification & Experience

Educational Qualification: Graduate in any field
Minimum Work Experience: 5+ years overall experience

Skills & Attributes & Critical Exposures Functional Skills

• Channel Management
• Sales Pipeline Management
• Account Management
• Data Analysis
• Bid Management
• Order Fulfilment

Resident Skills

• Business Networking
• Market Intelligence
• Selling Techniques

Behavioural Skills

• Service Ownership: Takes initiative to resolve customer issues end-to-end, ensuring accuracy, empathy, and timely follow-through.
• Process Discipline: Maintains rigor in documentation, compliance, and SAP/CRM workflows to uphold operational integrity.
• Collaborative Responsiveness: Works seamlessly across departments to deliver consistent service and adapt quickly to evolving customer needs.

Critical Exposures

• Exposure to data analytics tools/platforms/sales reporting and analysis
• Exposure to sales operations, processes, and distributor/wholesale/institution/partner management

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Benefits Offered

At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.

The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.

" Our Work Culture

Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.

For more details, please visit our career website at https://careers.drreddys.com/#!/"