Key Account Manager, Australia

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.
We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. 
For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).
‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency
Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Job Summary

We are looking for a Key Account Manager in Australia who will develop and maintain strong relationships with wholesalers, national key accounts, and buying groups, ensuring customer satisfaction and retention to drive business growth. This role involves securing product placements for new launches, managing customer contracts, monitoring sales targets, conducting market analysis, and providing regular updates to the National Sales Manager. The Key Account Manager will leverage data and analytical tools to develop insights and strategies, contributing to the overall success of the organization.

Roles & Responsibilities

• You will act as the primary point of contact for Wholesalers, National Key Accounts and Buying Groups for DRLA (Dr. Reddy’s Laboratories, Australia). You will provide a monthly activity summary to the National Sales Manager (NSM).
• You will be responsible for developing a solid working relationship with key stakeholders to enhance customer satisfaction and customer retention.
• You will be responsible for establishing the baseline customer satisfaction survey and providing quarterly updates to the NSM for identifying key stakeholder groups.
• You will be responsible for new product launches, including securing ranging for all niche product launches.
• You will be accountable for wholesaler ranging, group acceptance and store positioning of NPD (New Product Development). You will also provide monthly updates to the DRLA leadership team.
• You will be responsible for developing procedures/processes for establishment of customer contracts with Key Account and Buying Groups to ensure DRLA products are purchased by their members.
• You will be responsible for conducting a monthly analysis of the pharmacy chain’s sales to ensure they are in alignment with the targets. You will develop and implement solutions to address any decrease in sales and provide a monthly summary to the NSM.
• You will be responsible for conducting market analysis of competitors to ensure timely response to market changes. You will leverage data and analytical tools (such as Pharmatrack, IQVIA, IRi, Etc.) to develop new insights. You will also provide inputs to retailer category strategy.
• You will be responsible for establishing and maintaining the customer database to ensure information is captured effectively.

Educational qualification: Tertiary qualifications in marketing, business or a related discipline

Minimum work experience: 5+ Years of experience in the pharmacy industry in Key Account Management

Skills & attributes:

• Good understanding of the Retail Pharmaceutical Market, Wholesalers, National and State Key Accounts and Buying Groups.
• Excellent knowledge of MS Office (Excel, Power Point, Word).
• Australian citizen or permanent resident with valid Australian driver’s license.

Benefits Offered

At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.

The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.

Our Work Culture

Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.

Diversity, Equity & Inclusion

At Dr. Reddy’s, we are deeply committed to building a diverse, equitable and inclusive workplace where everyone belongs and is valued for their contributions to the team.  We are most interested in finding the best candidate for the role and are open to exploring candidates with a less traditional background.

For more details, please visit our career website at https://careers.drreddys.com/#!/